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"This new edition of Interplay reflects communication as it operates in today's world. At the same time, it emphasizes enduring principles and skills that are as important now as ever. It builds on the approach that has continually evolved to best serve students and professors over four decades. The accessible writing style presents even complicated ideas in a straightforward way. A variety of thought-provoking images, sidebars, and interactive features...
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The New York Times and Washington Post bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
—from the Foreword by Stephen R. Covey, author of The 7 Habits
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Dale Carnegie's How to Win Friends and Influence People was first published in 1936, decades before cell phones, email and social networking changed the way we interact with each other. While technology may have changed, Carnegie's lessons on communication and leadership remain just as relevant now as they ever were. Now for the first time, these powerful lessons are given a face-lift and made to apply directly in the fast, computer-driven age that...
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"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...
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"In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager...
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This book leads you step-by-step through the process of determining and verifying your personality type, providing real-life case studies of people who share your type and introducing you to the key ingredients your work must have for it to be genuinely fulfilling. Using workbook exercises and explaining specific job search strategies, Do What You Are identifies occupations that are popular with your type and offers a rundown of your work related...
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From the Publisher: In this fully expanded and updated third edition of the bestselling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You'll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life. In two all-new chapters, Evans reveals the Outside Stresses driving the rise in verbal abuse-and...
10) Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior
Summary
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing personal relationship issues.
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"Imagine being trapped inside a Disney movie and having to learn about life mostly from animated characters dancing across a screen of color. A fantasy? A nightmare? This is the real-life story of Owen Suskind, the son of the Pulitzer Prize-winning journalist Ron Suskind and his wife, Cornelia. An autistic boy who couldn't speak for years, Owen memorized dozens of Disney movies, turned them into a language to express love and loss, kinship, brotherhood....
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A communication strategist shares her eight-stage process for connecting with any number of people with two-way interactions.
Did you know:
• Goldfish, yes, goldfish, have longer attention spans than we humans do?
• One in four people abandons a website if it takes longer than four seconds to load?
Imagine if there were ways, in a world of impatience and INFObesity, to quickly intrigue busy, distracted people and earn their interest, trust...
18) Social media and your brain: web-based communication is changing how we think and express ourselves
Summary
"While society has widely condemned the effects on preteens and teens; natural social maturation of digitally enabled communication, such as texting and messaging, and of social media apps, such as Facebook, Instagram, and SnapChat, these forms of communication are adversely affecting everyone, including adults. This book examines how social media and modern communication methods are isolating users socially, jeopardizing their intellectual habits,...