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The New York Times and Washington Post bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
—from the Foreword by Stephen R. Covey, author of The 7 Habits
Introverts may feel powerless in a world where extroverts seem to rule, but there’s more than one way to have some sway. Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to...
Communication is an essential life skill that every teen must learn. Based on the New Harbinger classic, Messages, this book will teach you the necessary skills—such as assertiveness, active listening, and compassion—to become an effective communicator for life.
In an age of social media, texting, and ever-evolving technology, it's easy to forget how to engage in real, face-to-face communication, a critical skill
...10) Men are like waffles, women are like spaghetti: [understanding and delighting in your differences]
Breakfast food or dinner dish? You and your spouse are delightfully different.
Men process like waffles. They think and act by moving from box to box. They enter a box, size up the single problem, and formulate a solution.
Women process life like a plate of spaghetti. Each issue is like an individual noodle that touches every other noodle on the plate. They find it natural to multitask.
In
...If you find yourself getting fed up and frustrated with a colleague whose incompetence is driving you crazy, a boss who gets angry when you're not a mind reader, or an employee who habitually challenges your authority, chances are you're caught in an emotional trap in the workplace. Quit complaining and do something!
Freeing yourself is easier than you think-and you don't have to quit or fire anyone to do it. The solution is simple: Take control
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