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The New York Times and Washington Post bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
—from the Foreword by Stephen R. Covey, author of The 7 Habits
4) Men are like waffles, women are like spaghetti: [understanding and delighting in your differences]
Breakfast food or dinner dish? You and your spouse are delightfully different.
Men process like waffles. They think and act by moving from box to box. They enter a box, size up the single problem, and formulate a solution.
Women process life like a plate of spaghetti. Each issue is like an individual noodle that touches every other noodle on the plate. They find it natural to multitask.
In
...If you find yourself getting fed up and frustrated with a colleague whose incompetence is driving you crazy, a boss who gets angry when you're not a mind reader, or an employee who habitually challenges your authority, chances are you're caught in an emotional trap in the workplace. Quit complaining and do something!
Freeing yourself is easier than you think-and you don't have to quit or fire anyone to do it. The solution is simple: Take control
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