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"This new edition of Interplay reflects communication as it operates in today's world. At the same time, it emphasizes enduring principles and skills that are as important now as ever. It builds on the approach that has continually evolved to best serve students and professors over four decades. The accessible writing style presents even complicated ideas in a straightforward way. A variety of thought-provoking images, sidebars, and interactive features...
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The New York Times and Washington Post bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
—from the Foreword by Stephen R. Covey, author of The 7 Habits
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Dale Carnegie's How to Win Friends and Influence People was first published in 1936, decades before cell phones, email and social networking changed the way we interact with each other. While technology may have changed, Carnegie's lessons on communication and leadership remain just as relevant now as they ever were. Now for the first time, these powerful lessons are given a face-lift and made to apply directly in the fast, computer-driven age that...
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"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...
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"Mia's abuela has left her sunny house with parrots and palm trees to live with Mia and her parents in the city. The night she arrives, Mia tries to share her favorite book with Abuela before they go to sleep and discovers that Abuela can't read the words inside. So while they cook, Mia helps Abuela learn English ("Dough. Masa"), and Mia learns some Spanish too, but it's still hard for Abuela to learn the words she needs to tell Mia all her stories....
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"In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager...
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This book leads you step-by-step through the process of determining and verifying your personality type, providing real-life case studies of people who share your type and introducing you to the key ingredients your work must have for it to be genuinely fulfilling. Using workbook exercises and explaining specific job search strategies, Do What You Are identifies occupations that are popular with your type and offers a rundown of your work related...
12) Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior
Summary
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing personal relationship issues.
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From the Publisher: In this fully expanded and updated third edition of the bestselling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You'll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life. In two all-new chapters, Evans reveals the Outside Stresses driving the rise in verbal abuse-and...
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"Teachers already know that the interpersonal communication course is among the most interesting, relevant, and life-changing courses a student can take. But many texts fail to connect the core ideas in the field directly to students' own relationships with friends, family, and coworkers. It's Interpersonal puts students at the center of its approach. Written in a friendly, conversational, and approachable style and filled with relatable examples,...
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When high school student Clay Jenkins receives a box in the mail containing thirteen cassette tapes recorded by his classmate Hannah, who committed suicide, he spends a bewildering and heartbreaking night crisscrossing their town, listening to Hannah's voice recounting the events leading up to her death.
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"Imagine being trapped inside a Disney movie and having to learn about life mostly from animated characters dancing across a screen of color. A fantasy? A nightmare? This is the real-life story of Owen Suskind, the son of the Pulitzer Prize-winning journalist Ron Suskind and his wife, Cornelia. An autistic boy who couldn't speak for years, Owen memorized dozens of Disney movies, turned them into a language to express love and loss, kinship, brotherhood....