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Series
Summary
Presents a thorough overview of the cross-disciplinary field of industrial and organizational psychology for students, researchers, and professionals in the areas of psychology, business, management, and human resources. Covers cutting-edge topics such as terrorism at work and cyber-loafing as well as timeless topics such as employee selection techniques, performance management, leadership, diversity, career development, compensation and work rewards,...
Author
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"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...
Author
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If you find yourself getting fed up and frustrated with a colleague whose incompetence is driving you crazy, a boss who gets angry when you're not a mind reader, or an employee who habitually challenges your authority, chances are you're caught in an emotional trap in the workplace. Quit complaining and do something!
Freeing yourself is easier than you think-and you don't have to quit or fire anyone to do it. The solution is simple: Take control
...Summary
Shows employees how to generate the energy needed for a high- morale work environment. Highlights four main concepts: play, make their day, be there, choose your attitude. Also portrays the playful atmosphere necessary for creativity to flourish, as embodied by the World Famous Pike Place Fish Market of Seattle, Washington.
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Formats
Summary
"In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager...
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This book leads you step-by-step through the process of determining and verifying your personality type, providing real-life case studies of people who share your type and introducing you to the key ingredients your work must have for it to be genuinely fulfilling. Using workbook exercises and explaining specific job search strategies, Do What You Are identifies occupations that are popular with your type and offers a rundown of your work related...
Author
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For many years, there has been quite a bit of talk about employee engagement as a means to lift corporate profits and reduce absenteeism and turnover. However, this talk has not produced better companies. In fact, the evidence shows that incivility and instances of employee abuse are getting worse. Additionally, with profit as the primary goal of organizations, most employees view any benign treatment they receive as a secondary convenience that will...
Author
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From the creator of the popular website Ask a Manager and New York magazine's work-advice columnist comes a witty, practical guide to navigating 200 difficult professional conversations--featuring all-new advice! There's a reason Alison Green has been called "the Dear Abby of the work world." Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don't know what to say. Thankfully,...
Summary
At Missouri Baptist Medical Center, the staff deals with emotionally difficult situations, the challenges of providing exceptional health care and the everyday stresses we all feel. But when they introduced FISH! into the environment, they revitalized their work and their lives! Go behind the scenes at Missouri, where the staff learned to Be There for patients and for each other, no matter how difficult the situation. The inspirational stories are...
Author
Summary
Let's face it. Some people just don't listen, don't care, and aren't willing to compromise. And you probably work with some of them. The incomprehensible supervisor. The person in the next office who chats more than works. The customer who, by the way, isn't always right. For all those co-workers who drive you crazy, there's a solution. The bestselling author of Living Successfully with Screwed-Up People turns her insightful eye to the workplace,...